Help
Questions, answered.
What makes Malgen gift boxes different?+
Each package is intentionally curated with premium products, elegant presentation and handcrafted details. We focus on quality, considered design and a memorable unboxing.
Can I customise a gift box with my logo?+
Yes. We brand the box, greeting card and select items (engraving, foil, sleeves) — ideal for client appreciation, staff gifts and events. You approve a proof before anything is produced.
Do you have ready-made boxes?+
Our Signature Collection is a set of themed, ready-made boxes — choose one, add your logo and message, and we’ll deliver across greater Georgetown.
Can I buy single items?+
Everything we sell is a gift package. Pick a ready-made Signature box, or use Build a Package to choose the packaging, treats, a signature gift and finishing touches in four steps. Adding any product from the shop starts a package for you.
Is there a service fee?+
Yes. A service fee covers assembly, branding and handling: 10% of the order for up to 50 packages, 15% above 50. It is shown in your bag, at checkout and on every quote.
Who is Jenel?+
Jenel is Malgen’s AI gift assistant. Tell Jenel the occasion, your budget per package and how many packages you need, and Jenel builds a few package options from our live collection, only items we actually stock, with prices, pairings and the service fee shown. Add one to your bag in a tap, customise it, or hand it to our team for a branded corporate quote.
Do you take corporate or bulk orders?+
Yes, small and large. Request a quote and a curator replies within 1 hour (9am–5pm) with volume pricing and branding options.
How long does fulfilment take?+
Most orders are ready in 3–5 business days. Custom-branded and bulk orders usually need 7–10 business days. You’ll get tracking once your order is out for delivery.
Where do you deliver?+
Greater Georgetown via trusted couriers. Other regions of Guyana can be arranged — message us before ordering.
Can I include a personal message?+
Yes. Corporate orders include a printed or handwritten card. For personal orders, add your message at checkout.
What if something arrives damaged?+
Contact us within 24 hours with photos and we’ll replace it or find a suitable resolution.
Can I return a gift box?+
Because our boxes are curated and contain consumables, all sales are final. Damaged or incorrect items are always replaced.
What if an item is unavailable?+
We substitute it with one of equal or greater value that keeps the look and feel of your gift.
Do you offer pickup?+
Yes, by appointment. Choose “I’ll collect” at checkout and we’ll arrange a time.
Do you sell alcohol?+
Yes, to customers 18 and over. Prefer none? Every box has an alcohol-free option.
Still wondering? Ask Jenel or email orders@allthingshandmadegy.com.